
AI analysis of customer feedback
unwrap.ai (opens in a new tab)Unwrap ingests feedback from thousands of sources — support channels, surveys, social platforms — and applies natural language processing to extract actionable insight for customers across software, hardware and retail. Its founders were Amazon Alexa product managers who spent their time manually sifting through reviews, support tickets and bug reports; they understood the value of listening to customers but not the cost of doing it by hand at scale. The company's stated mission is filling the world with products people love, and it is venture-backed following a $12 million Series A.