Lapel

Unified platform for customer-facing teams

Lapel gives every team that deals with customers, from sales and success to support and operations, one shared platform instead of a separate product each. Underneath it sits a data and AI layer that gathers what a business knows about each customer and coordinates what its teams do next across the whole relationship. The bet is that customer operations software has barely changed in fifteen years, while companies spend over $1 trillion a year on these teams and $150 billion on their tools. Customers range from young startups to large enterprises. Staff work together on site every weekday at the company's Market Street office in San Francisco.